Industry Blog (Robusta)

2017 rewind

And that’s a wrap…

And that’s a wrap! Another year gone by and a bit of a mixed bag. Here’s to the year that was… January At the end of 2016, the Flight Centre Travel Group (FCTG) joined ASATA, and in January of this year, its MD Andrew Stark joined the ASATA board, along with Holiday Factory Director Jackie […]


The SAQA professional Designation – what you need to know

By now, you’ve probably heard that travel agents in South Africa will soon be able to apply for the official designation of Travel Practitioner (TPrac) following the accreditation of ASATA by the South African Qualifications Authority. But, what does this mean exactly for travel agents? How and when can you apply? How much does it […]

avoid scams

Warn your customers – that’s your duty of care

Did you know that as a travel consultant, you have a duty of care responsibility to divulge to your clients any information about dangerous destinations, as well as unusual threats? In a world where destinations that were once considered safe, become unsafe in the mere matter of minutes, this is a truly tricky prospect. Says […]


New CEO for SAA – what travel agents need to know

SAA has appointed Vodacom group executive, Vuyani Jarana, as its new CEO. He will commence his duties after his current employer has officially released him. Jarana is currently Chief Officer for Vodacom Business at Vodacom Group LTD, a position he has held since 2012. He is also a member of the core leadership team of […]


ASATA and ABTA affiliation key for TMC selection

South African corporates have placed ASATA and ABTA membership as a top consideration when selecting a TMC partner. According to a recent joint ABTA-ASATA survey conducted among South African corporates, some 96% of corporates said that ASATA membership is important to non-negotiable when selecting a TMC to service their account. In addition, 82% of corporates […]

Options for Industry Regulation on the table

The question of regulation received a great deal of airtime at the recent ASATA conference with EXP Regulatory Compliance Consulting providing feedback on a research study into the merits of South Africa’s travel sector becoming regulated. At the heart of regulation is the need to protect consumers, not only from the standpoint of regulating consultants […]

Protect your travel agency! Cyber Attacks hit SA!

A cyber security expert has warned that a global cyber ransom attack has spread to South Africa this week. ”We need people to understand that they must not open mail or attachments from senders they do not know,” Roi Shaposhnik of Johannesburg-based Gold N’ Links Cyber, was quoted in News24. Describing it as the biggest […]

Social Media

US Social Media Hype: Here’s what you need to know!

Reports about the US asking visa applicants for social media passwords have been rife in the media during the past few weeks. Although there are several changes planned for the US visa procedures, be aware of the danger of sensationalism and fake news. Here’s what to tell your customers: The US State Department is indeed […]

visa europe

Take Note! Australia implements visa changes

Australia’s Department of Immigration and Border Protection has announced some changes that might impact on South Africans applying to travel to Australia. Debit/Credit Payment now accepted at TLScontact South Africa To assist applicants and agents in making visa application to Australia, all TLScontact Australian Visa Application Centres in South Africa will begin accepting debit and […]

tick tock

POPI Act – the clock is ticking…

The clock is ticking on the new POPI Act. And although the effective commencement date of this new act remains unclear, it is important for travel agents to be prepared and make POPI a priority in 2017. Here’s what you need to know: When is the POPI commencement date? Nobody knows for sure. The President needs to […]

Growth potential for outbound travel market

Research released at World Travel Market Africa 2017 by Grant Thornton and Reed Exhibitions points to growing opportunities for outbound travel in South Africa, with much of the growth coming from intra-Africa leisure travel. Traditionally, outbound travel from South Africa has not been well tracked, says Otto de Vries, CEO ASATA. “This research is the […]