Please see below a letter to the trade as received from Airlink:
Airlink would like to apologise for not attending to your enquiry as quickly as we would like to, due to the sudden changes in the travel regulations where we are experiencing high volume cancellations at short notice. Like yourselves, we understand the frustrations that you are experiencing and we too have found ourselves in a situation where we are unable to cope with the demand for assistance to cancel or change travel arrangements, at short notice.
We are doing everything we can to alleviate the congestion in our contact and support departments with the available resources on hand. Our teams are working additional hours to attend to the mass amount of enquiries.
To assist you during this time, please direct your enquiry to the below specific contact support department relating to your enquiry to ensure that your enquiry is attended to timeously. Please could we request that you do not copy in multiple departments as this contributes to the congestion.
Assistance with ticketing, fares, re-issue, re-route, payment issues, web bookings issues, special requests
email firstname.lastname@example.org Monday to Monday
Assistance with schedule changes on a UN (un-abled) or TK (a time change) ticket
email 4ZSchedulechanges@flyairlink.com Monday to Friday
Assistance with SSR’s and Waitlists email 4ZRevenuecontrol@flyairlink.com Monday to Friday
Requesting to be offloaded, if customer is going to NOSHOW and booking needs to be cancelled – email 4ZStationsupport@flyairlink.com or go to Manage my Booking on flyairlink.com to cancel the booking.
Should you need to offload a customer after they have checked in, go to “Check In” on flyairlink.com and select “cancel check-in”. This must be done 1 hour before the flight departure time and please ensure that the booking is also cancelled to avoid the customer reflecting as a NOSHOW.
Assistance with Refunds, email 4Zbsp@flyairlink.com
Airlink would like to thank you for your support and understanding during these unprecedented times.
Wishing you all the best for the festive season and a prosperous new year.