ASATA can proudly assure Consumers that the vast majority of ASATA’s Members continue to operate within the Code of Conduct as set out by ASATA.
Should a Consumer complain that an ASATA Member has not conducted business ethically or treated the Consumer according to the ASATA Code of Conduct, ASATA will investigate the matter.
Please note that ASATA will only respond to complaints regarding ASATA Members (i.e. travel agents and tour operators/wholesalers, not associates such as airlines, car rental companies, hotels, banks, colleges, etc.).
These steps may be followed should complaints not be satisfactorily resolved between the consumer and the travel agency. Email all your documentation to email@example.com.