IATA enhances the Refund Application (RA) process in BSPlink

IATA has announced an enhancement to the Refund Application (RA) process in BSPlink, effective 30 June 2021.

This enhancement includes automatic processing of the RAs within 60 days (two months) from the submission date, in alignment with resolution 824r.

The RAs are automatically processed when the following conditions are met:

  1. Agent has selected/checked the field that indicates the RA is complete and final (needs to be manually checked).
  2. Airline has not flagged the RA as subject to exception due to bilateral commercial agreement or regulatory exceptions.

Benefits to travel agencies
• Allows you to have a better financial forecast over refund transactions.
• Enhances the user experience of RA management in BSPlink.
• Saves time through streamlined back office activities to process refunds.

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