Code of Conduct, Constitution and Charter
ASATA Members are bound by a strict Code of Conduct and Constitution, as well as the ASATA Charter, which outlines their continued commitment to delivering fair and transparent business practices, the highest ethical standards to further industry’s professionalism, providing high-quality service, and confronting inappropriate behaviour and practices when dealing with customers and partners, among other commitments.
Entrusting your travel to an ASATA member, you are assured that you are working with a professional Travel Management Company or Travel Agent that is not only bound by a strict code of conduct, but also believes in ethical and professional provision of travel services.
What ASATA members stand for?
A credible, specialist advisor who will give you value for money, offering end-to-end solutions that will exceed expectations and treat you as an individual.
A professional travel company that complies with South African laws at the ASATA Code of Conduct and Constitution, that provides the products and services that consumers ask for.
A commitment to transparency in all dealings as it relates to product and price. A commitment to a travel experience that is painless and pleasant, as well as the full delivery on what was promised.
A knowledgeable consultant prepared to listen to consumers’ needs, that gives the best advice and empathises with the client’s current context and tailors the experience to meet these needs through consistently good service.
The ASATA Charter